Need help? We answer in English and French. • Write to support: [email protected] (answer within 48 business hours). • In the app: Menu → "Write to the administrator", or Menu → "Help" (guides for every page and service). • Online guides: https://ventesachatsservices.com/aide/en/ Frequently asked questions — Forgot password: Login page → "Forgot password" (code sent by e-mail). — Payments between users: made directly between buyer and seller; the app never holds your money. — In-app purchases (levels, videos, services): handled by Google Play or the App Store; refunds are requested from the store. — Report content or an account: "Report" button on the post or profile. — Delete my account: https://ventesachatsservices.com/legal/suppression-compte/en/ — Privacy: https://ventesachatsservices.com/legal/confidentialite/en/