Privacy policy

Privacy policy We only collect what is necessary for the service. We never sell your data and do not use it for targeted advertising outside the app. 1. Data we process • Account: name, email address, password (encrypted, never readable), account type, gender (optional), language, sign-up date. • Phone: number and dialling code. It is never displayed; it is given to another user only at the moment that user taps "WhatsApp" or "Contact", within a limit of 50 different contacts per day. • Area: continent, country, province, municipality, neighbourhood. The phone's precise position only if you turn it on; others see it rounded to about 1 km. • Visitor without an account: the chosen area stays on your device; it is sent to our servers only to choose which posts to display, without being linked to a person. • Content: posts, photos, videos, reviews, favourites, subscriptions, quotes, messages, groups, live-stream comments. • Payments: amount, purpose of the purchase, provider, reference and date. Never your card number. • Security: device identifier, connected devices, login attempts, warnings, reports, security log. • Phone time zone, to display times in your local time. • "Verified account" badge: photo of the identity document and photo of you holding it (see point 4). 2. Why we use it • To run the service: accounts, posts, search, contacts, quotes, live streams, payments, notifications. • Security: fighting fraud, fake accounts and prohibited content; automatic checking of texts, images and videos. • Legal obligations: accounting for payments. • Improvement: overall statistics, without advertising profiling. 3. Who sees what • Other users see your public profile: name, photo, biography, account type, level, badge, area (down to the neighbourhood), rating and reviews. Never your email, your number, your precise position or your balance. • A customer can choose not to appear in the customer list. • A user's identity is never given to another user by the administrator. • The app administrator may consult the data needed for moderation and support. 4. Identity verification (badge) The two photos (your identity document and you holding it) are stored in a private space, accessible only to the administrator through links valid for 10 minutes, and DELETED as soon as a decision is made (acceptance or refusal) and with your account. Nothing is sent without your consent. • If the badge is granted, an identity record is kept: full name written on the document, type, country, number and date of verification. It is encrypted (AES-256) and never shown to other users; only the administrator can open it, by writing a reason that is recorded at each opening. A user's identity is never given to another user. It is not disclosed to anyone, except where required by law. • A fingerprint of the document (a code that cannot be used to recover the number) prevents the same document from giving a badge to two accounts. • Automatic checking (only if the administrator turns it on): a secure automatic verification tool from a selected technical provider, which does not use these images to improve its own products. • Full details: "Verified Account Charter" (Terms and privacy). 5. Our providers (processors) • We use selected technical providers for: hosting the database and accounts (servers in the European Union), storing and delivering photos and videos, sending notifications and emails, advertising in the mobile app (never in messages, welcome videos, the Advertising page, services in use or films), automatic content checks, document services, live streams (nothing is recorded), calls, payments, maps and exchange rates. These providers process your data only to provide the service to us. Some may process it outside your country; we choose providers offering recognised security guarantees. 6. What happens on your device, without sending anything Translation of posts and received messages on phones (translation built into the phone, language downloaded once with your consent), translation of messages by the browser on computers (the text of messages is never sent to our servers for translation), audiobook reader (phone voice), CVs, letters and business cards (made on the device), photo and video editing, voice dictation (phone or browser service), video compression before upload. 7. Retention periods • Service documents (scanner, conversion, formatting, automatic text capture, plagiarism check): deleted as soon as they are downloaded, no later than 24 hours after upload. • Messages: photos deleted after 7 days, videos after 3 days; texts and voice messages kept as long as the conversation exists. • Welcome video and home-page video ad: deleted no later than 1 month after going online. Advertising: deleted at the end of a period that is not renewed. • Identity verification photos: deleted as soon as the decision is made. • QR code login codes: 2 minutes, single use. • Deleted account: profile, posts, messages and files erased; payments are kept without a name, as the law requires. • Badge identity record and document fingerprint: kept while the badge is active, then 365 days after it ends (provisional period); automatic check results: 365 days; fingerprint of a document blocked for fraud: kept. 8. Security Encrypted connections, encrypted passwords, access rules on every database table, provider keys kept only on our servers, lock after several failed logins, alert when a new device is used. 9. Your rights You can view and correct your data (Profile, Settings), choose the notifications you receive, hide accounts, not appear in the customer list and delete your account (Settings → "Delete my account"). For any other request (copy of your data, objection, complaint): Menu → "Write to the administrator". You may also contact the data protection authority of your country. 10. Children The app is not intended for minors. If a minor has signed up, their account is deleted as soon as we become aware of it. 11. Changes This policy may change; significant changes are announced in the app. Contact address: [email protected]